SHIPPING & RETURNS

Shipping Information
At Aukea North, we take pride in offering premium cold therapy products delivered with care to our Canadian customers.

Free Canada-Wide Shipping
We offer free standard shipping on all cold plunge units across Canada.
Orders typically ship within 3–5 business days after processing.
Delivery times vary by location and carrier, but most orders arrive within 5–10 business days.

You’ll receive a tracking number once your order ships.

Where We Ship
Currently, we ship within Canada only.
For U.S. or international orders, please contact us, we’re happy to explore options with you.

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Returns & Satisfaction Guarantee

30-Day Return Window
You have 30 days from delivery to request a return. To be eligible:

Items must be unused, in original packaging and condition

Return shipping may apply unless the item is damaged or defective

Damaged or Defective Items
Please contact us within 48 hours if your order arrives damaged or defective.
We’ll make it right with a refund, replacement, or repair.

How to Start a Return
Email us at troy@aukeanorth.ca with:

Your name

Order number

Reason for return

Photos (if applicable)

We'll respond within 1 business day with next steps.